Customer Service – Four Ways Complaints Can Help Your Customer Service

The last thing any businessperson wants to hear is a complaint. And yet a complaint could help your business improve. First, thank the client for mustering up the courage to voice the dissatisfaction to you where there is a chance of fixing the problem. He could have broadcast it to others. Second, look at how the complaint can help you. 1. It may point to a gap between what you promise and what you offer. A product that is enclosed in an attractive outer package that is four times larger…

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